Privacy policy
Last updated: August 20, 2026
This Privacy Policy describes how Easton & Carter ("we," "us," or "our") collects, handles, uses, and shares personal information when you browse or purchase from our website (the "Site") or otherwise communicate or interact with us.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time as our business practices change or to remain consistent with applicable laws and regulations. Whenever changes are made, the "Last updated" date shown at the top of this Policy will be revised accordingly.
Information We Collect
Information You Give Us
We may collect information that you provide directly to us, including:
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Personal details such as your name, email address, phone number, and billing or delivery address
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Payment-related information, including confirmation of your transaction. We do not store complete payment card numbers
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Correspondence or other information you provide when contacting our customer support team
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Account credentials if you choose to create an account on our Site
Information Collected Automatically
When you browse our Site, certain information about your device and activity may be collected automatically. This can include your IP address, browser type, pages you view, and the amount of time you spend on the Site.
Cookies and similar tracking technologies may be used to collect this information.
Information From Third Parties
We may also receive information from third-party providers that assist with our business. These may include payment processors, analytics services, and social media platforms when you engage with our advertisements or links.
How We Use Personal Information
We may use the information we collect for purposes including:
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Processing, managing, and fulfilling customer orders
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Providing order confirmations, delivery notifications, shipping updates, and other transactional messages
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Answering questions and providing customer support
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Improving our Site, services, and product offerings
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Detecting fraud, protecting our business, and maintaining Site security
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Providing marketing or promotional communications where you have given us permission to do so
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Meeting applicable legal, regulatory, and compliance requirements
Cookies and Similar Technologies
Easton & Carter uses cookies and similar technologies to support Site functionality, improve your browsing experience, understand Site traffic, and personalize certain content.
You can manage or disable cookies through your browser settings. Please be aware that restricting cookies may prevent some parts or features of the Site from functioning as intended.
When We Share Information
Easton & Carter does not sell your personal information.
We may disclose necessary personal information to:
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Trusted service providers that assist with operating our Site, processing payments, fulfilling orders, and delivering purchases, including payment providers and shipping carriers
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Business, technology, and analytics partners that help us operate and improve our services
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Government agencies, regulatory bodies, or other authorities when disclosure is required under applicable law
Third-Party Websites
Our Site may include links that direct you to websites or services operated by third parties. Easton & Carter does not control and is not responsible for the privacy practices of these external websites.
We recommend reviewing the applicable privacy policy before submitting personal information to any third-party website or service.
Privacy of Minors
Our Site is not intended for children under 13 years of age, and we do not knowingly collect personal information from children under 13.
If you believe that a minor has submitted personal information to us, please contact our customer support team so that we can take appropriate steps to remove the information.
Information Security and Retention
We use reasonable organizational and technical safeguards intended to protect the personal information in our possession. Despite these measures, no internet transmission or electronic storage method can be guaranteed to be completely secure.
We keep personal information only for as long as reasonably necessary to carry out the purposes described in this Privacy Policy or for any additional period required under applicable law.
Your Privacy Rights
Your location may provide you with certain rights regarding your personal information. Depending on the laws that apply to you, these rights may include the ability to:
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Request access to or a copy of your personal information
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Ask us to correct information that is inaccurate or incomplete
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Request deletion of your personal information
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Restrict or object to certain ways in which your information is processed
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Request the transfer or portability of eligible personal information
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Withdraw your consent at any time when our processing relies upon your consent
To submit a request relating to your privacy rights, email us at help@eastonandcarter.com. We may ask you to verify your identity before we can process or complete your request.
International Users and Data Transfers
If you access our Site from a location outside the country in which our servers are located, your personal information may be transferred across international borders.
By using our Site, you consent to these transfers where they are carried out in accordance with applicable privacy and data protection laws.
Contact Us
If you have questions about this Privacy Policy or how your personal information is handled, you can contact us using the information below.
Company Name:
Easton & Carter
Email:
help@eastonandcarter.com
Customer Support Hours:
Monday–Friday: 9:00am–5:00pm (AEST)
Saturday–Sunday: Closed
Business Address:
Easton & Carter
283 Glen Huntly Rd
Elsternwick, VIC 3185
Australia