Shipping policy
At Easton & Carter, we aim to make shipping straightforward and transparent, so you know what to expect from the time your order is placed until it arrives.
Where We Ship
This Shipping Policy applies to orders delivered within Australia and the United States.
Shipping & Delivery Times
Our standard order and delivery timeframes are as follows:
-
Order Cut Off: 5:00 PM Australian Eastern Standard Time (GMT+10:00). Orders placed after the daily cutoff will begin processing on the next business day.
-
Handling Time: 1–3 business days (Monday–Friday). During this period, your order is prepared, packed, and dispatched.
-
Transit Time: 5–8 business days (Monday–Friday). Actual transit time may vary depending on the destination.
-
Total Delivery Time: 6–11 business days from the date your order is placed.
Shipping Costs
Easton & Carter offers Free Shipping on all orders delivered to Australia and the United States.
There is no minimum purchase requirement to qualify for free shipping.
Tracking Your Order
After your order has been dispatched, we will send you a shipping confirmation email containing your tracking information.
You can use the tracking number provided to follow the progress of your shipment through our Track Your Order page.
Delayed, Lost, or Damaged Shipments
If your shipment is delayed, becomes lost in transit, or arrives damaged, please contact our customer support team as soon as possible.
We will work with you to investigate the issue, provide assistance, and help ensure your order is successfully resolved.
Shipping Questions
For answers to common shipping questions, please visit our FAQ page. You may also contact our customer support team directly for assistance.
Contact Us
Company Name:
Easton & Carter
Email:
help@eastonandcarter.com
Customer Support Hours:
Monday–Friday: 9:00am–5:00pm (AEST)
Saturday–Sunday: Closed
Business Address:
Easton & Carter
283 Glen Huntly Rd
Elsternwick, VIC 3185
Australia