Refund policy

and Return policy

At Easton & Carter, we want you to be satisfied with your purchase. Our return process is designed to be straightforward and easy to follow.

Our Return Policy

Return Window: You may request a return within 30 days of the date your order is delivered.

Item Condition: Returned products must be new and unused. Items must remain in their original condition and include all original tags, packaging, accessories, and other materials supplied with the product.

Starting a Return: Simply contact our customer support team, and we will provide the instructions needed to complete your return.

Restocking Fee: $0. We do not apply a restocking fee to approved returns.

Items Eligible for Return

Easton & Carter accepts returns of both defective and non-defective products.

To be eligible, your item must be unused and returned in its original condition with all tags and packaging intact. Your return request must be submitted within 30 days of the date the order was delivered.

How to Start a Return

Contact customer support: Email help@eastonandcarter.com with your order number and a short explanation of why you would like to return the item.
Package your item: Place the product securely in its original packaging and make sure all accessories, documentation, and other included materials are returned with it.
Return your order: Send the package back according to the return shipping instructions provided by our customer support team.

Return Shipping Costs

Damaged, Defective, or Incorrect Products

If you receive an item that is damaged, defective, or different from what you ordered, Easton & Carter will pay the applicable return shipping costs and arrange a replacement at no additional cost to you.

Incorrect Size or Change of Mind

For returns resulting from an incorrect size selection, a change of mind, or simply deciding that the product is not right for you, the customer is responsible for the cost of return shipping. Original shipping charges are non-refundable.

Exchanges

Eligible products may be exchanged. To request an exchange, contact our customer support team at help@eastonandcarter.com. We will provide you with the necessary instructions to complete the exchange.

Refunds

After your returned item arrives and has been inspected, your approved refund will be issued to the original payment method used for your purchase.

Once processed, please allow up to 7 business days for the refund to appear in your account. The exact timing may vary depending on your bank or financial institution.

Restocking Fees

Easton & Carter charges $0 in restocking fees for approved returns.

Non-Returnable Products

Some products may not be eligible for return due to hygiene or safety considerations. When an item is non-returnable for these reasons, this will be clearly disclosed on the applicable product page.

Need Help?

You can visit our FAQ page for answers to common questions or contact our customer support team directly. We typically respond to customer inquiries within one to two business days.